Support

Having problems with the Rapid Recursive® Toolbox?

Help Desk

Please refer to the Maintenance and Support Addendum for full terms and conditions of use. Many help issues are addressed in the User’s Guide. In addition, there is a list of known issues and frequently asked questions.

The Help Desk is available via email or phone to give you assistance and advice on Company products or to receive Error reports of suspected Errors. The Help Desk is available for the Support Contact, during normal business hours, Monday through Friday (excluding U.S. holidays*), 9:00 am – 5:00 pm Eastern Standard Time (EST). We agree to use commercially reasonable efforts when responding to reports of suspected Errors.

The Help Desk is available at help@SupportedIntelligence.com.

*U.S. holidays include: New Years Day, Memorial Day, Independence Day, Labor Day (first Monday in September), Thanksgiving Day (fourth Thursday in November), Friday after Thanksgiving, Christmas Eve, and Christmas Day. If the holiday falls on a Saturday, then the Help Desk will be closed on the preceding Friday. If the holiday falls on a Sunday, then the Help Desk will be closed on the following Monday.

Technical papers

The technical papers page contains white papers, case studies, guides, and other information on the practical use of the Rapid Recursive® Toolbox.

Reporting Bugs

We have a list of frequently asked questions  and known issues in the Rapid Recursive® Toolbox. If you encounter a bug in the Rapid Recursive® Toolbox, please help us improve the software by reporting the issue to: bugs@SupportedIntelligence.com.

Important Documents & Notices

License Agreement

Maintenance and Support Addendum

Privacy Policy

Acceptable Use Policy

Proof of Status Requirements

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