Our Service Team is available to receive error reports, provide you with assistance and advice on products, and develop custom solutions specifically for you. We are available for support contact during normal business hours, Monday through Friday (excluding U.S. holidays*), 9:00 am – 5:00 pm Eastern Standard Time (EST). If you encounter a bug in the Rapid Recursive® Toolbox, please help us improve the software by reporting the issue to: firstname.lastname@example.org
*U.S. holidays include: New Years Day, Memorial Day, Independence Day, Labor Day (first Monday in September), Thanksgiving Day (fourth Thursday in November), Friday after Thanksgiving, Christmas Eve, and Christmas Day. If the holiday falls on a Saturday, then the Service Desk will be closed on the preceding Friday. If the holiday falls on a Sunday, then the Service Desk will be closed on the following Monday.
Please refer to the Maintenance and Support Addendum for full terms and conditions of use. Many help issues are addressed in the User’s Guide.
Our Service Team is responsible for owning, managing and resolving all Supported Intelligence® related trouble reports and requests. You can rest assured that we will work with you until we have resolved the problem and helped position you for success. Our support staff are all equipped with an in-depth and hands-on understanding of all of the solutions we provide.
Our support agents, located in Michigan, provide end users with guidance on features, functionality, and the use of Supported Intelligence products and services. They perform administrative functions and may use remote desktop support when appropriate. Supported Intelligence support agents are experts at investigating and troubleshooting issues from open to close.
Please check our Frequently Asked Questions and list of Known Issues of the Rapid Recursive® Toolbox to make sure you are identifying a new problem.